Free Shipping in Spain and the Balearic Islands 
for orders over €85. For the rest of EU countries 
, click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click hereFree Shipping in Spain and the Balearic Islands for orders over €85. For the rest of EU countries , click here
for orders over €85. For the rest of EU countries , click here
UE
USAChange policy
General Policies
It is important for us to offer you a quality product, therefore, in case of return we only accept those products that are unopened with both security seals intact, so to receive the refund, the products must be unused and closed.
Products eligible for refund are those paid for by the customer; gift or promotional products cannot be exchanged or returned.
In the event of an unjustified return or rejection of products, you should know that returns are processed once we physically have the returned product in our warehouse with the respective security seals. The return costs are the responsibility of the customer, including payment of the initial shipping cost.
To start the return process, the customer must write to info@adaptohealue.com , detailing name, surname, order number and the reason why they want to make the return.
In all cases of return, we reserve the right to refund money from the same payment system, the delivery of a voucher or coupon for the corresponding amount with an expiration of 12 months.
It is the customer's responsibility to assume any additional charges such as storage or return postage.
In the event that the return qualifies for a refund, the amount to be refunded will be the result of the initial payment, minus the round-trip transportation costs (in case both are covered by us), customs fees (if applicable) and €2.5 for return management. If the costs of returning an order are greater than the amount to be refunded, the carrier will be informed that the product has been abandoned, which implies that the customer will not receive a refund.
No refunds will be made for orders seized by customs. Adaptogen Synergy SL is not responsible for packages refused or held by customs.
There are many country-specific laws, regulations and restrictions that may affect our ability to ship your order and your ability to receive it.
We recommend that you contact your local customs office to understand what regulations and restrictions may apply to the items you are ordering. Local customs officials may delay your order or refuse delivery in accordance with local laws.
When you want to return an order, you must keep in mind that the refund will not be processed until we have received the product again and verified its correct condition.
There are different types of returns, we will explain each one to you.
For withdrawal from contract Products that are in perfect condition and with unopened seals can be returned.
The deadline to do so is a maximum of 15 days. For the process you must write to the email info@adaptohealue.com
The costs of collection are borne by Adaptoheal, accepting only those that arrive within a period of 15 days from the time the product has been received by the customer.
A collection order is made free of charge and once the poor condition of the product has been verified, the return is processed.
In the case of accessories, add-ons or physical material, only those defects that prevent the use and enjoyment of the product due to lack of functionality will be considered as defects, with all other defects being considered minor according to the European Community warranty law.
Incorrect product sent by Adaptoheal
Since it was our mistake, we will assume the collection costs, however, it must be taken into account that the product must be in good condition, unopened, with the security seals in place and this type of return is accepted within a maximum period of 15 days from when the product has been received by the customer.
Product change
The customer is responsible for the costs of shipping the product to our facilities and the costs of shipping the product again. This type of return is valid within a maximum period of 15 days from when the product has been received by the customer.
It is important for us to offer you a quality product, therefore, in case of return we only accept those products that are unopened with both security seals intact, so to receive the refund, the products must be unused and closed.
Products eligible for refund are those paid for by the customer; gift or promotional products cannot be exchanged or returned.
In the event of an unjustified return or rejection of products, you should know that returns are processed once we physically have the returned product in our warehouse with the respective security seals. The return costs are the responsibility of the customer, including payment of the initial shipping cost.
To start the return process, the customer must write to info@adaptohealue.com , detailing name, surname, order number and the reason why they want to make the return.
In all cases of return, we reserve the right to refund money from the same payment system, the delivery of a voucher or coupon for the corresponding amount with an expiration of 12 months.
It is the customer's responsibility to assume any additional charges such as storage or return postage.
In the event that the return qualifies for a refund, the amount to be refunded will be the result of the initial payment, minus the round-trip transportation costs (in case both are covered by us), customs fees (if applicable) and €2.5 for return management. If the costs of returning an order are greater than the amount to be refunded, the carrier will be informed that the product has been abandoned, which implies that the customer will not receive a refund.
No refunds will be made for orders seized by customs. Adaptogen Synergy SL is not responsible for packages refused or held by customs.
There are many country-specific laws, regulations and restrictions that may affect our ability to ship your order and your ability to receive it.
We recommend that you contact your local customs office to understand what regulations and restrictions may apply to the items you are ordering. Local customs officials may delay your order or refuse delivery in accordance with local laws.
When you want to return an order, you must keep in mind that the refund will not be processed until we have received the product again and verified its correct condition.
There are different types of returns, we will explain each one to you.
For withdrawal from contract Products that are in perfect condition and with unopened seals can be returned.
The deadline to do so is a maximum of 15 days. For the process you must write to the email info@adaptohealue.com
- National return fee: this is deducted from the refund that must be made.
- International return fee: This is assessed depending on the destination and is deducted from the refund.
The costs of collection are borne by Adaptoheal, accepting only those that arrive within a period of 15 days from the time the product has been received by the customer.
A collection order is made free of charge and once the poor condition of the product has been verified, the return is processed.
In the case of accessories, add-ons or physical material, only those defects that prevent the use and enjoyment of the product due to lack of functionality will be considered as defects, with all other defects being considered minor according to the European Community warranty law.
Incorrect product sent by Adaptoheal
Since it was our mistake, we will assume the collection costs, however, it must be taken into account that the product must be in good condition, unopened, with the security seals in place and this type of return is accepted within a maximum period of 15 days from when the product has been received by the customer.
Product change
The customer is responsible for the costs of shipping the product to our facilities and the costs of shipping the product again. This type of return is valid within a maximum period of 15 days from when the product has been received by the customer.
- Choosing a selection results in a full page refresh.
