At Adaptoheal, we take care of every detail, seeking to make your experience as pleasant and simple as possible, so we ask you to read the following shipping information in detail.

To ship our products, we work with several leading parcel companies.

Orders may be delayed during periods of high demand such as Black Friday, Christmas, due to a special discount or due to problems such as carrier strikes.

Orders are delivered on business days and during the day. Specific delivery times cannot be set, as the shipping company establishes logistics according to the delivery area.

Everything related to orders can be managed through our website.

It is important that when placing an order you carefully check that the information provided is correct, also indicating a delivery address where you will be available during the day and a telephone number where the shipping company can contact you.

In the event that the delivery address is incorrect or incomplete, we cannot guarantee that it can be adjusted in time before the order is prepared and shipped. If the order is delivered to the incorrect address provided by the customer, we will not be able to prepare a new order or process a return.

When an order is placed and the product is then out of stock, the customer service department will contact you via WhatsApp or email to resolve the situation.

Additional costs incurred by the order, such as customs clearance, taxes, fees and council fees, will be the responsibility of the customer. These costs are not calculated by the platform at the time of placing the order.

Gifts are subject to availability and stock. In cases where the gift has to be sent without a gift due to lack of availability, subsequent claims by the customer are not applicable. Gifts are also subject to taxes and must be invoiced.

When re-shipping a shipment, costs are incurred for unloading, storage, loading and reshipping, which is why the customer will be responsible for the costs if the situation is due to an error in their request. It is important to pay attention to the data provided at the time of purchase, especially the chosen address, as this largely guarantees the provision of a good, effective and fast service.

A maximum of two delivery attempts will be made by the transport company. If this cannot be done successfully, the customer will be responsible for the costs related to the return.

In the event that the customer does not receive the order and it is returned as a result, the customer will be responsible for the fees corresponding to the return of the order.

In case of:

• Returns due to policies regarding product prohibition or restriction.
• Incorrect shipping address Refusal to pay customs fees or acceptance of the order
• There is no one available to receive the order
• The following return and refund policies must be taken into account.